Database Access Troubleshooting Guide

Many library resources require the use of pop-ups to open the article in a new window.  If you click the link and nothing happens it is likely to be a pop-up blocker stopping the article from opening.

• Directions to change pop-up settings in Mozilla Firefox
• Directions to change pop-up settings in Google Chrome

Not all databases will work consistently well with all browsers or versions of browsers

• Many resources require the current version of Adobe Acrobat Reader (for pdf files) or another plug-in viewer to access all features.

• The Firefox plug-in for Zotero may interfere with the libraries ' authentication system. If you encounter problems viewing databases and Zotero is enabled, try disabling the plug-in.

• If you are unable to open an article in a PDF format, right-click on the link to the article and select either "Open in New Window" or "Save Target As". If you select  "Save Target As", you will be able to save the PDF file to your computer and can open the saved file to view the article.